Hlbajee Privacy Policy — Our Commitment to Protecting Your Information

This privacy policy clearly describes how personal information is handled for all users of the hlbajee platform. We believe that each user's information is their own asset, and protecting it is our primary responsibility. This policy has been drafted in compliance with applicable data protection laws and regulations of Bangladesh and follows international best practices. When you register on our platform or use any of our services, you are deemed to have consented to this privacy policy. We may update this policy at any time, and registered users will be notified of any significant changes.

At registration, we collect your name, date of birth, mobile number, email address, and residential information. A copy of your national ID or passport may be requested for identity verification as part of the KYC process. While you use the platform, your device information, IP address, browser type, and session duration are automatically logged. For financial transactions, your payment method, transaction amount, and associated reference numbers are recorded. We use cookies and similar technologies to analyze user preferences and platform usage patterns, which helps improve the quality of our services.

• Name, Contact Information & Date of Birth
• Identity Verification Documents (KYC)
• Device Information & IP Address
• Financial Transaction Records
• Cookies & Session Data

The information collected is primarily used to manage your account, verify your identity, and ensure secure transactions. Your usage data is used to improve the quality of platform services, plan new features, and personalize the user experience. Information is also processed for security analysis purposes, including detecting suspicious activity and preventing fraud. Certain information may be provided to authorities to comply with applicable legal obligations, such as responding to government directives or assisting with investigations. Offers and updates are sent for promotional communications based on your consent, and you have the option to withdraw that consent at any time.

Hlbajee never sells or transfers your personal information to third parties for commercial purposes. Only the necessary financial information is shared with authorized payment gateway partners for payment processing, and they are themselves bound by strict privacy obligations. Information may be disclosed to relevant authorities when required by legal obligation or court order. Technology service providers (such as cloud hosting or cybersecurity firms) may access data only within the bounds of their contractual agreement and may not use it for their own purposes. For any third-party partnerships, we ensure that they meet our privacy standards.

All your personal information is stored on secured servers using industry-standard encryption technology (SSL/TLS). Account passwords are stored in hashed form and cannot be read directly by any staff member or system. Access to sensitive data is restricted to authorized personnel only, and all access is logged. We conduct regular security audits and vulnerability assessments to identify potential threats in advance. In the event of a data breach or security incident, affected users will be notified within the timeframe required by applicable law.

Under applicable Bangladeshi law, you have several important rights over your own information, which hlbajee respects. You can view and update your information at any time by visiting your profile. You have the right to request deletion of your data; however, certain information may be required to be retained for a specified period due to legal obligations. You can unsubscribe at any time to stop receiving promotional messages. For any questions or complaints regarding your information, please contact our support team and we will endeavor to respond within a maximum of seven business days.

All relevant information is retained for as long as a user's account remains active. Even after an account is closed, financial transaction records may be retained for a minimum of five years under legal and regulatory obligations. Our platform uses functional cookies (for session management), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). Cookies can be disabled from your browser settings, though this may limit certain platform functionality. Detailed information about cookies is available on our FAQ page, and our support team is ready to assist with any questions.